Refund Policy
Last updated: 17 September 2026 · Effective: 17 September 2026
1. Overview
This Refund Policy applies to all subscription payments made for the DinePluz platform, operated by Softwarepluz (GSTIN 29ADQFS4753D1ZM). It should be read alongside our Terms of Service.
2. Subscription fees are non-refundable
Once a subscription payment has been successfully processed and your DinePluz subscription has started, the fee is non-refundable, in full or in part, including in cases of:
- Early cancellation of the subscription
- Reduction in the number of branches during the subscription period
- Non-use of the Service after payment
We encourage you to evaluate the Service, including using any available trial period, before subscribing.
3. Exceptions
A refund may be issued at our discretion in the following limited circumstances:
- Duplicate payment: if you were charged more than once for the same subscription period due to a technical error
- Failure to provision access: if, due to an error on our part, your account was not activated or made usable within a reasonable time after successful payment, and the issue could not be resolved
- Legal requirement: where a refund is required under applicable Indian consumer protection law
To request a refund under one of these exceptions, contact us at info@dinepluz.com within 7 days of the payment, describing the issue. We will review each request individually and respond within 7 business days.
4. How refunds are processed
Where a refund is approved, it will be processed back to the original payment method via Razorpay, our payment processor. Refunds typically reflect in your account within 5–7 business days, depending on your bank or payment provider.
5. Subscription cancellation
You may cancel auto-renewal of your subscription at any time. Cancellation stops future billing but does not entitle you to a refund of the current subscription period already paid for, per Section 2 above. You will retain access to the Service for the remainder of the period you have already paid for.
6. Contact us
For any questions about this Refund Policy, or to raise an exception request under Section 3, contact us at info@dinepluz.com.